Reference

Your Privacy Matters to Us

When you open an account on phoenix 3388, we collect only what we need to verify your identity, process your deposits and withdrawals, and keep your account secure.

Account & Identity VerificationPayment Data SecurityYour Data Rights & Requests
phoenix 3388 Your Privacy Matters to Us
GET IN TOUCH

How to Reach Us About Your Data

Team online

Live Chat

Open a chat in your account settings from 09:00 to 23:00 Jakarta time, seven days a week. Ask about your stored data, request a copy or report a privacy concern.

Email Support

Send privacy questions to [email protected] and we'll respond within 24 hours. Include your username and the specific data request you need.

Account Settings

Log into phoenix 3388, go to Settings > Privacy & Security to view your profile data, update your contact details or download your account export.

SECURITY & TRANSPARENCY

How We Keep Your Information Safe

Encrypted Transactions

All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment credentials are never stored in plain text on our servers; they're hashed and verified only during settlement.

Cookie & Tracking Use

We use cookies to remember your login so you don't enter your password every time, and to track which games you played last so we can show you a personalised lobby. You can disable non-essential cookies in your browser settings.

Account Access Control

Your account is protected by a password and optional two-factor authentication via SMS. Only you can log in; if you suspect unauthorised access, contact support immediately and we'll lock your account.

Data Retention Periods

We keep your account data for as long as your account is active. After closure, transaction records stay for seven years where local law permits, then we permanently delete them. Personal profile data is removed within 30 days of request.

Third-Party Sharing

We share your data only with payment processors, fraud-prevention vendors and regulatory bodies where the law requires it. We never sell your email or game history to marketers or other operators.

Your Data Rights

You can request a copy of all data we hold, update your personal details in settings, or ask us to delete your account and associated information. Requests are processed within 14 days.

Privacy Policy Explained

Your profile information is deleted within 30 days of closure. Transaction records stay on file for seven years where local law permits, for regulatory and fraud-prevention purposes. You can request permanent deletion by emailing [email protected] with your username and account email.

No. We never sell or share your account data, email or gaming history with other operators or marketing platforms. We only share data with our payment processors, fraud vendors and local authorities where required by law.

We use cookies to keep you logged in, remember your game preferences and show you personalised lobby recommendations. You can clear cookies in your browser settings; you'll just need to log in again next time you visit.

Yes. Log into your account, go to Settings > Privacy & Security and select Download My Data. You'll receive a complete export of your profile, contact details and transaction history within 24 hours via email.

We retain withdrawal records, bank details and verification documents for seven years after the transaction, where local law permits. This covers our regulatory obligations and helps prevent fraud. Contact support if you need a copy of any withdrawal receipt.

Yes. All transactions are encrypted during transfer. We never store your full payment credentials; only the processor does, and we verify transactions securely. Your account balance reflects only completed, verified deposits.

Contact our support team immediately via live chat or email [email protected]. We'll lock your account within minutes, review login history and help you secure it. If funds were moved, we'll investigate and work with payment providers to trace them.